Legal

Privacy Policy

Instavell Technologies Private Limited Effective: 19 June 2026 hello@instavell.com

Effective date: 19 June 2026 Company: Instavell Technologies Private Limited Website: https://instavell.com Contact: hello@instavell.com

1. Introduction

Instavell Technologies Private Limited (“Instavell,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, contact us, submit a project enquiry, use our forms, interact with our project guide or chat tools, or communicate with us.

Instavell provides services related to websites, e-commerce, web and mobile applications, custom software, AI assistants, automation, testing, integrations, and related digital product work.

By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.

2. Information we collect

We may collect the following types of information.

2.1 Information you provide directly

This may include:

  • Name
  • Email address
  • Phone number, if submitted
  • Company or business name
  • Project idea, business requirement, or service interest
  • Budget, timeline, or priority preferences, if submitted
  • Messages sent through forms, email, project guide, chat, or other communication channels
  • Files, documents, screenshots, references, or materials you voluntarily share with us
  • Any other information you choose to provide

2.2 Website and usage information

When you visit our website, we may collect basic technical and usage information such as:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Referring website or campaign source
  • Date and time of visit
  • Approximate location derived from IP address
  • Cookie, analytics, and similar technology data

If we provide an AI-assisted guide, chatbot, project intake flow, or automation-supported workflow, we may collect:

  • Questions or messages you submit
  • Project category or service interest
  • Conversation context needed to respond
  • Whether a response was successful or required human follow-up
  • Lead handoff status, if you request contact
  • Optional contact details if you choose to submit them

We do not intentionally request sensitive personal information through public website forms or chat tools.

3. How we use information

We may use personal information to:

  • Respond to enquiries
  • Understand your project requirement
  • Schedule calls or consultations
  • Prepare project suggestions, estimates, proposals, or next-step recommendations
  • Provide website, software, automation, testing, or related services
  • Communicate about project discussions or service requests
  • Improve our website, forms, project guide, chat experience, and customer journey
  • Maintain security and prevent misuse
  • Debug, monitor, and improve website performance
  • Keep reasonable business records
  • Comply with legal, tax, accounting, contractual, or regulatory obligations
  • Protect our rights, systems, users, and business

We do not sell your personal information.

Where applicable law requires a legal basis, we may process personal information based on:

  • Your consent
  • Steps taken before entering into a contract
  • Performance of a contract
  • Legitimate business interests, such as responding to enquiries and improving services
  • Legal obligations
  • Protection of our rights, systems, users, and business

Where processing is based on consent, you may withdraw your consent, subject to legal, contractual, or operational limitations.

5. Sharing of information

We may share information with trusted third parties only when necessary for legitimate business purposes, such as:

  • Hosting and infrastructure providers
  • Email and communication tools
  • Form, CRM, workflow, and project management tools
  • Analytics and performance tools
  • AI or automation tools used to support our services
  • Payment providers, if payment collection is enabled
  • Professional advisors such as legal, accounting, tax, or audit providers
  • Government, court, regulatory, or law enforcement authorities where legally required

We expect service providers to process information only for the purpose of providing services to us or as otherwise required by law.

6. AI and automation tools

Instavell may use AI-assisted tools to support project understanding, drafting, summarization, workflow planning, testing, support, internal productivity, and customer assistance.

We aim to minimize unnecessary sharing of personal or confidential information with AI tools. Where appropriate, we may use redaction, access controls, human review, and other safeguards.

You should not submit passwords, private keys, API secrets, production credentials, payment details, financial records, health data, legal documents, or highly confidential information through public forms or chat tools unless we explicitly request them through a secure channel.

7. Cookies and similar technologies

We use cookies and similar technologies to operate the website, remember preferences, understand site usage, improve performance, support security, and measure marketing or campaign effectiveness where enabled.

More details are available in our Cookie Policy.

You can control cookies through your browser settings. Some features may not work properly if certain cookies are disabled.

8. Data retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Responding to enquiries
  • Managing project discussions
  • Providing services
  • Maintaining business records
  • Meeting legal, tax, accounting, or contractual obligations
  • Resolving disputes
  • Improving our services and customer experience

Project enquiry and communication data may be retained for a reasonable period so we can follow up, understand customer needs, and improve our services. You may request deletion of your personal information, subject to legal, contractual, or legitimate business retention requirements.

9. Security

We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

No online system is completely secure. You are responsible for avoiding submission of passwords, private keys, API secrets, confidential credentials, or highly sensitive information through unsecured channels.

10. International transfers

Our service providers, tools, infrastructure, or business workflows may process data in India or other countries. Where personal information is transferred internationally, we aim to use reasonable safeguards required by applicable law.

11. Your rights

Depending on applicable law, you may have rights to:

  • Access personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion
  • Withdraw consent where processing is based on consent
  • Object to or restrict certain processing
  • Request information about how your data is used
  • Raise a complaint with the appropriate authority

To exercise rights, contact us at hello@instavell.com.

12. Children’s privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children.

Our website may contain links to third-party websites, tools, platforms, or services. We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

15. Contact us

For privacy questions or requests, contact:

Instavell Technologies Private Limited Email: hello@instavell.com Website: https://instavell.com